MetalBulletin Research
The world's leading independent provider of market analysis for the global metals and mining industry

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Frequently Asked Questions


Below are answers to some frequently asked questions. Email us if you have any further questions.

Subscription

1. Who do I contact if I have a question about my subscription?
2. Where can I find my subscription number?
3. How do I change the delivery address of my print subscription?
4. I am missing a copy of my report. How do I claim it?
5. How do I order a back issue?
6. Can I access my online subscription from more than one computer?
7. I’ve forgotten my password or username.
8. What is included in my subscription? 

Customer Services

9. How can I pay for my subscription?
10. What will appear on my credit card statement for my subscription?
11. When will my subscription start and finish?
12. How is a free sample different from a subscription?
13. How do I confirm my expiry date?
14. Will I be reminded before my subscription expires?
15. Is your online payment facility secure?

Security

16. Will you store my credit card information?
17. How do I cancel my subscription?
18. What terms and conditions apply to my use of the service?
19. What precautions are taken to secure my privacy?

Email Alerts

20. What are e-mail newsletters? How do I subscribe to the e-mail newsletters?
21. How do I unsubscribe from the e-mail newsletters?
22. Why have I stopped receiving the e-mail newsletters?
23. Who should I contact if I have a question about prices and the content?

Other

24. What if I can't find what I am looking for?
25. When I click on the "view data table” link, the table appears quite small. How am I able to view the on-line data tables more clearly on my computer screen?
26. What is the breaking views service from Metal Bulletin Research?
27. What is the difference between Metal Bulletin and Metal Bulletin Research price coverage?
28. Search tips

Subscription

1. Who do I contact if I have a question about my subscription?

If you have any questions regarding your subscription please contact us using the details below:

Customer Services
Metal Bulletin Research
PO Box 18083
London
EC4V 5JS
United Kingdom
help@metalbulletinresearch.com

Telephone: +44 (0) 20 7779 7390 or 8610
Fax: +44 (0) 20 7779 8602

To help us deal with your enquiry, please quote your subscription number, your name and and the title of the publication in your correspondence.

2. Where can I find my subscription number?

Your subscription number appears on the address label of your print copy. It can also be found on your invoice and receipt.

3. How do I change the delivery address of my print subscription?

We require all address changes, including individual names and email address, to be submitted in writing. This can be via email, fax or by post:

Customer Services
Metal Bulletin Research
PO Box 18083
London
EC4V 5JS
United Kingdom
help@metalbulletinresearch.com

Telephone: +44 (0) 20 7779 7390 or 8610
Fax: +44 (0) 20 7779 8602

Please state the old address and the new address and most importantly, your subscription number, to allow us to retrieve and change your details.

4. I am missing a copy of my report. How do I claim it?

Please note: our period for claiming a missing issue is within the last three cover dates. This is to ensure we have the issues in stock and also so we can look into the distribution. Please contact Customer Services, stating the subscription number, title of the report and the cover date of the issue you are missing and we will investigate.

5. How do I order a back issue?

If you wish to purchase a past issue of any one of our reports, please email the Hotline or call +44 (0)20 7779 7999 between the hours of 9.00 and 18.00 GMT with the date of the issue you require.

6. Can I access my online subscription from more than one computer?

The level of access is dependent on your contract with Metal Bulletin Research. Your access is restricted to either a single fixed machine, to a specified number of machines or you can purchase a site license for your team or entire organisation. For more information on such corporate group access, please contact Richard O’Donoghue or Jane Stephenson on +44 (0) 20 7779 8938.

7. I’ve forgotten my password or username.

Please try the retrieve details on the Metal Bulletin Research website. If this has not resolved your access problem, please contact Customer Services, quoting your subscription number and the full name of the subscriber. For your security the login details will only be sent to the registered email address.

8. What is included in my subscription?

As a paid subscriber to any one of our titles, you will be able to view full content and analysis, download the latest spreadsheets and data, create RSS feeds, email alerts and customise your homepage. You will also have access to 12 months worth of archive. In addition you will have access to the complimentary World Economics Monthly and Metals Trends Index reports. Furthermore, as a subscriber you can call or email our independent team of analysts and industry experts to clarify the data and analysis we publish.


Customer Services


9. How can I pay for my subscription?

You may pay for your subscription online by credit card on the Metal Bulletin Store (Visa, Mastercard, American Express) or by requesting an invoice to be sent to your company. The invoice will state payment options, including details of cheque and bank transfers.

10. What will appear on my credit card statement for my subscription?

If payment is taken online your statement will have the reference - "EUROMONEY ONLINE TRAN LONDON". Otherwise it will show - "Euromoney Inst.Investor PLC London UK". For payments made through an Agency please contact the Agency directly.

11. When will my subscription start and finish?

This information can be found on your receipt. Alternatively please contact Customer Services.

12. How is a free sample different from a subscription?

When you register for a free sample, you receive the same online access as a subscriber except the ability to download data and for a limited period of two weeks. Only one free sample per person is permitted. To upgrade to a full subscription, please contact our Hotline on +44 (0)20 7779 7999.

13. How do I confirm my expiry date?

This can be found on your receipt, which will state the period of your subscription. You will have received a written receipt by post after your payment was processed. Alternatively, please contact Customer Services quoting your subscription number and the full name of the subscriber and we will be able to confirm this.

14. Will I be reminded before my subscription expires?

You will be reminded with emails and by post when your account is due for renewal.

15. Is your online payment facility secure?

Our credit card payments are handled by our payment department, Datacash, which uses state-of-the-art security tools and techniques to ensure that your online payment is completely secure. When you enter your credit or debit card details, a secure link is set up between your browser and Datacash. If you would like more information, please visit www.datacash.com  

Security

16. Will you store my credit card information?

We do not store your full credit card information. The last four digits are retained temporarily as a reference only.

17. How do I cancel my subscription?

We require all cancellations to be submitted in writing. This can be via email, fax or by post. Please contact Customer Services .
Please state the subscription number and name and address of the subscriber. It would really help us to improve the quality of the service if you could tell us why you are cancelling. Any remaining monies on the subscription will be refunded to the payee.

18. What terms and conditions apply to my use of the service?

Please click here to view our terms and conditions.

19. What precautions are taken to secure my privacy?

Metal Bulletin Research is committed to your privacy. Please click here to read our privacy policy.

Email Alerts 

20. What are e-mail newsletters? How do I subscribe to the e-mail newsletters?

As a subscriber or 2 week sampleist you are entitled to receive the latest analysis and market coverage for your chosen titles as soon as it’s published. Click here to update your account and you can update your information at any time during your subscription and select which alerts you wish to receive.

21. How do I unsubscribe from the e-mail newsletters?

To unsubscribe from any update please update your account page and de-select the alerts you do not wish to receive.

22. Why have I stopped receiving the e-mail newsletters?

Some newsletters are stopped by company firewalls and spam filters to avoid this please follow the instructions to list our domain name to your list of safe senders. If this is not helping, please contact Customer Services, and we can look into this matter and check when the last newsletter was sent out. We can double check your email address is on the newsletter distribution list.

23. Who should I contact if I have a question about prices and the content?

We welcome comments and questions from our readers - please contact us at editorial@metalbulletinresearch.com

24. What if I can't find what I am looking for?

MBR has a direct and confidential consultancy service designed to offer bespoke products and services to meet your business intelligence needs. Visit the consultancy homepage.

25. When I click on the "view data table” link, the table appears quite small. How am I able to view the on-line data tables more clearly on my computer screen? 

a) Click on the pop-up window to zoom in further into the image of the data table.
b) It is also recommended to maximize the pop-up window.
c) If you wish to zoom in further press the CTrl and + buttons on your computer keyboard to zoom in each time or zoom out of the image by pressing CTrl and – buttons.
d) Remember, that you can always download the table and its data straight into MS excel if you prefer viewing our data tables in this manner by simply clicking on the prompting link. (for subscribers only)
 
26. What is the breaking views service from Metal Bulletin Research? 

Analyst views you can use

Breaking views is accessible on each of the relevant metals category page of the site that interests you. Analysts provide up-to-the minute market reaction to industry news regularly anticipating market and commodity price movements. Our analysts always make a call as to how the latest industry news is likely to impact demand, supply and price dynamics currently and into the future.

Independent market commentary, analysis and forecasts

Breaking views not only tells you what is happening; we also explain why, providing genuine independent analysis, insight and reaction to industry news being reported that day.

 27. What is the difference between Metal Bulletin and Metal Bulletin Research price coverage?

Metal Bulletin Research covers a range of unique and niche market prices which are not currently published in the Metal Bulletin magazine.

Metal Bulletin Research conducts extensive research for our market price assessments based on information related to physical commodity market transactions, where possible, as well as crucially providing independent market opinion where transaction data is not available.

Metal Bulletin Research provides commodity market price coverage on various product definitions including grade, size of contract, region, end-user sector etc. Metal Bulletin Research can conduct bespoke and independent market price research, including niche product/grades according to client-specific needs.

Metal Bulletin Research’s team of economists and industry experts provide independent short-medium-to-long term independent market price forecasts based on market supply-demand fundamentals, and where relevant, technical analysis.

Search Tips

" + " Searches
Search ignores common words and characters such as "where" and "how", as well as certain single digits and letters, because they tend to slow down your search without improving the results. If a common word is essential to getting the results you want, you can include it by putting a "+" sign in front of it (be sure to include a space before the "+" sign).

" - " Searches
Sometimes what you're searching for has more than one meaning; "steel" can refer to “steel” or “stainless steel”. You can exclude a word from your search by putting a minus sign ("-") immediately in front of the term you want to avoid. (Be sure to include a space before the minus sign). For example, to find web pages about steel that do not contain the word "stainless", type: steel –stainless.

Phrase Searches
Search for complete phrases by enclosing them in quotation marks. Words enclosed in double quotes ("like this") will appear together in all results exactly as you have entered them.



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